Consumers are not bound by our recommendations or decision unless you choose to accept our decision, in which case it then becomes legally binding upon the organisation your complaint is about.
If you do not agree to accept our decision, or are unhappy with the outcome, you can still seek alternative routes of redress (such as court).
Member airlines/airports are required to implement resolutions (such as compensation payments) within 30 working days – If this has not happened please let us know by contacting your complaint handler via the portal.
Airline ADR EU
Resolving Disputes for EU Airlines, Passengers & Airports
