Complaints that AviationADR can help
Who can we hear complaints about?
AviationADR EU can deal with most disputes between consumers and airlines, including disputes regarding:
Denied boarding, delayed or cancelled flights
Damaged, lost or delayed baggage
Destruction, damage or loss of items worn or worn by a passenger
Problems for disabled passengers or passengers with reduced mobility
Unfair trade issues
Complaints that AviationADR cannot handle-important notes:
1) before filing a complaint with AviationADR EU you must first have complained directly to the airline and have given you up to eight weeks to respond.
2) Complaints to AviationADR EU can be filed without the need for independent advice or representation by third parties.
Complaint about an airline here.
Please note: In order to lodge a complaint against an airline, you must have already complained directly to the airline in writing and either received a written reply (sometimes referred to as “deadlock letter”) or Airline Eight (8) weeks to respond to your dispute. AviationADR EU can only deal with unresolved complaints.