Welcome to the home of AviationADR across the EU

We are an independent dispute resolution body that adjudicates disputes between passengers and subscribing airlines. We are approved under the Directive 2013/11/EU of the European Parliament and of the Council of 21st May 2013 on alternative dispute resolution for consumer disputes and The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015
AviationADR operates in France, Germany, Italy, Spain and the UK and is FREE to passengers.
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File your complaint

Please choose the applicable location in relation to your flight and then check that your airline subscribes to our scheme.

France

UK

Our UK complaints team deals with airline complaints where the flights departed or arrived in the UK (EU airlines) or departed the UK (non-EU airlines). Click on the button below to check if your airline subscribes to our ADR scheme and to then file your complaint.

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FRANCE

Notre équipe française de traitement des plaintes s’occupe des plaintes des compagnies aériennes lorsque les vols ont quitté la France. Cliquez sur le bouton ci-dessous pour vérifier si votre compagnie aérienne souscrit à notre système ADR et pour ensuite déposer votre plainte.

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Ireland

Our Ireland complaints team deals with airline complaints where the flights departed or arrived in the Ireland (EU airlines) or departed the Ireland (non-EU airlines). Click on the button below to check if your airline subscribes to our ADR scheme and to then file your complaint.

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ITALY

Il nostro team italiano per i reclami si occupa dei reclami aerei in cui i voli sono partiti dall’Italia (se è una compagnia aerea extra UE) o sono partiti / arrivati ​​in Italia (compagnie aeree dell’UE). Fai clic sul pulsante in basso per verificare se la tua compagnia aerea aderisce al nostro schema ADR e quindi presentare il tuo reclamo.

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SPAIN

Nuestro equipo de quejas en español se ocupa de las quejas de las aerolíneas en las que los vuelos partieron de España (si es una aerolínea no perteneciente a la UE) o partieron / llegaron a España (líneas aéreas de la UE). Haga clic en el botón a continuación para verificar si su línea aérea se suscribe a nuestro esquema de ADR y luego presente su reclamo.

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GERMANY

Unser deutsches Reklamationsteam befasst sich mit Beschwerden von Fluggesellschaften, bei denen die Flüge aus Deutschland abgeflogen sind und die Fluggesellschaft keinen Wohnsitz in Deutschland hat. Klicken Sie auf die Schaltfläche unten, um zu prüfen, ob Ihre Fluggesellschaft unser ADR-System abonniert und Ihre Beschwerde einreicht.

Poland

Nasz zespół skarg UK zajmuje się skarg lotniczych, gdzie loty wyjechał lub przybył do Wielkiej Brytanii (EU Airlines) lub opuścił UK (spoza UE linii lotniczych). Kliknij poniższy przycisk, aby sprawdzić, czy Twoja linia lotnicza subskrybuje nasz system ADR, a następnie złożyć skargę.

Portugal

Nossa equipe de reclamações do Reino Unido lida com reclamações de companhias aéreas em que os voos partiram ou chegaram ao Reino Unido (companhias aéreas da UE) ou partiram do Reino Unido (companhias aéreas fora da UE). Clique no botão abaixo para verificar se sua companhia aérea assina nosso esquema de ADR e, em seguida, registre sua reclamação.

Netherlands

Ons Britse klachtenteam behandelt klachten van luchtvaartmaatschappijen waar de vluchten vertrokken of aangekomen in het VK (EU-luchtvaartmaatschappijen) of vertrokken uit het VK (niet-EU-luchtvaartmaatschappijen). Klik op de onderstaande knop om te controleren of uw luchtvaartmaatschappij zich abonneert op ons ADR-schema en uw klacht vervolgens in te dienen.

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Accessibility


Depending upon your needs, we can provide information about our service in different formats and adapt the way we communicate with you.