Welcome to the home of AviationADR across the EU

We are an independent dispute resolution body that adjudicates disputes between passengers and subscribing airlines. We are approved under the Directive 2013/11/EU of the European Parliament and of the Council of 21st May 2013 on alternative dispute resolution for consumer disputes and The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015
AviationADR operates in France, Germany, Italy, Spain and the UK and is FREE to passenger

Our UK complaints team deals with airline complaints where the flights departed or arrived in the UK (EU airlines) or departed the UK (non-EU airlines). Click on the button below to check if your airline subscribes to our ADR scheme and to then file your complaint.