ZUGÄNGLICHKEIT

Erfüllung Ihrer Bedürfnisse
Für Gehörlose und / oder Schwerhörige
Alle Mitarbeiter von Aviation Dispute Resolution sind darauf geschult, den Text Relay Service zu nutzen. Wenn Sie taub oder schwerhörig sind, können Sie uns über den Text Relay Service von BT anrufen

Um einen Anruf über den Text-Relay-Dienst zu tätigen, wählen Sie bitte (18002) 020 3540 8063, entweder mit einem Texttelefon oder der NGT-App. Wenn Sie verbunden sind, kommunizieren wir mit Ihnen über einen Text-Relay-Assistenten.

Wir haben auch die Möglichkeit, Sie mit demselben Service zurückzurufen, um die beste Antwort von uns zu erhalten. Bitte vereinbaren Sie einen Termin.

Die Person, die anwählt, zahlt für den Anruf, dies wird auf der Personen-Netzwerkrechnung berechnet, als ob der Anruf von A nach B wie jeder normale Telefonanruf getätigt worden wäre. Für den Text Relay-Assistenten fallen keine zusätzlichen Kosten an.

Helpline provided by NGTS
Phone-users: 0800 73 11 888
Text-users: 0800 500 888
Email: text.relay.helpline@bt.com
Website: http://ngts.org.uk
Opening hours: Monday to Friday 9am – 8pm, Saturday 9am – 6pm, Sunday 9am – 1pm (Excluding England and Wales public holidays)

Skype

We also support Skype for the deaf and/or hard of hearing. We request that you book any Skype sessions with us.

Live text chat for the deaf and/or hard of hearing

You will see an icon at the bottom of this page that allows you to book an appointment with one of our agents for a chat live.

Language
If you need information about our services or would like to process your complaint with us in a language other than English, we can arrange for a translation in the following languages:

Spanish
French
German
Welsh
Polish

All of our websites have the ability to swap languages, we currently support 103 languages.

Our websites

All our websites have the ability to change

• Increase Text size
• Decrease Text size
• Readable Font types
• Highlight Links
• Grayscale content
• High Contrast content
• Black Yellow content
• Keyboard Navigate
• Stop Animations
• and Reset

These features are activated by clicking on an orange button on the right-hand side of the page.

Website languages

All our sites are translatable by clicking on the language button at the top of the page, you are able to also write and communicate with us in your native language, we are then able to read this in English and reply to you in your native language.

We currently support the following languages:

Partially blind and supported blind people

Every page of our front end website is audio enabled (Text to speech), this means that the website is read to you, clickable buttons are available to provide this service.

Support for people with reading difficulties
Our Text to speech feature also supports anybody with some learning difficulties or who may have difficulties in reading.
Please note that our complaints forms and back-end dashboard do not support this feature as it was deemed too complicated for the user to operate because inputting of information would be problematic. This issue has been solved by phoning us, we will fill the complaint forms on your behalf and keep you updated over the phone.

Website standards
We try to conform, where possible, with W3C Web Content Accessibility Guidelines.

How else can we help you?
Please contact us with your request at enquiries@aviationadr.eu If you prefer to receive the information on this website in hard copy we can send this to you.
Please, therefore, do let us know what your particular needs are, and we will do our best to help. You can contact us about accessibility on 0203 137 8268