Service complaint about Aviation ADR

If you wish to make a formal complaint about the service that you have received from Aviation ADR, or CDRL, please fill out the service complaint form linked at the bottom of this page. Your complaint will then be reviewed by our executive office.

Once you have our executive office’s response, if you remain dissatisfied, this can be reviewed by an Independent Assessor.

Independent Assessor

The Independent Assessor has no affiliation with Aviation ADR and reports to the Civil Aviation Authority (CAA). The CAA has full transparency of all complaints that are reviewed by the Independent Assessor.

Make a service complaint by post

Service complaints can also be made in writing, please provide full details of the complaint, including your complaint ID number, and post to this address.

Independent Assessor
AviationADR
Unit 5, Homelands
Higher Union Road
Kingsbridge, Devon
TQ7 1EQ

NOTE: Service complaints can not be taken over the phone.

Update information on your case

For a status update on your claim, please log into the portal here. For all other queries and requests relating to your claim or the decision issued, please click here.