The Independent Standards Board plays a vitally important role in ensuring that Aviation Dispute Resolution remains independent, impartial and fair. Its mandate is, therefore, to:

  • Make sure Aviation Dispute Resolution observes the criteria for ombudsman schemes at all times
  • Make sure Aviation Dispute Resolution observes its own terms or reference and rules at all times
  • Make sure Aviation Dispute Resolution maintains its independence and impartiality at all times, by reviewing and testing a selection of recommendations and determinations each month

The Independent Standards board is therefore completely independent from Aviation Dispute Resolution. The Board is governed by a set of rules and authorisations known as the “Standards Board Constitution”, a copy of which you can see by clicking here.