How to complain about an Emirates flight?

If you would like to complain about an Emirates flight, AviationADR help with your unresolved dispute. AviationADRis approved by the Civil Aviation Authority  to operate as an Alternative Dispute Resolution (ADR) body for aviation consumers.

Before filing your complaint with us.

To file your complaint with us regarding your delayed or cancelled flight with Emirates,  you must have already complained to them directly in writing. You would also need to have either received a final written response (sometimes referred to as a ‘deadlock letter’) or, given Emirates eight (8) weeks to respond to your dispute. Aviation Dispute Resolution can only deal with unresolved complaints.

What complaints can AviationADR deal with?

We can deal with any airline complaints against Emirates where the flight in question arrived or departed (or was due to arrive/depart) from a UK airport.

We can deal with most disputes between consumers and airlines, including disputes in relation to:

• Cancelled flights
• Delayed flights
• Damaged, lost or delayed luggage
• Destruction, damage or loss of items worn or carried by a passenger
• Problems faced by disabled passengers or passengers with reduced mobility
• Issues of unfair trading
• Pricing
• Misrepresentation

Ways to Complain

For more information about AviationADR, please view our FAQ page.

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