How to complain about an Air Canada flight?

You may have a problem or dispute with an Air Canada product or service i.e. you had an Air Canada flight cancellation or your flight was delayed for more than 3 hours, loss or damage of luggage or the service you received was unsatisfactory. If this is the case, and you have already complained to Air Canada, you can use our ‘airline’ complaint form to get your complaint process started.

Before making a complaint about Air Canada

Please note that to be eligible to make a complaint against Air Canada, you must have already complained to Air Canada directly in writing and either received a final written response (sometimes referred to as a ‘deadlock letter’) or given Air Canada eight (8) weeks to respond to your dispute. AviationADR can only deal with unresolved complaints.

What Air Canada complaints can we deal with?

The airline sector covers complaints against any Air Canada flight which we can accept any flight that either had a destination or departure of a Danish, French, Spanish, Italian, UK and German Airport.

We can deal with most disputes between consumers and airlines, including disputes in relation to:

  • Denied boarding, delayed or cancelled flights
  • Damaged, lost or delayed luggage
  • Destruction, damage or loss of items worn or carried by a passenger
  • Problems faced by disabled passengers or passengers with reduced mobility
  • Issues of unfair trading
  • Pricing
  • Misrepresentation

Ways to Complain

There are three (3) ways to bring your complaint to AviationADR:


You can download our paper complaint form here and send the completed form to:

Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW



If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.

For more information about AviationADR, please view our FAQ page.